• Do you offer worldwide Free Shipping?

Yes, we are pleased to offer our customers worldwide Free Shipping. This is automatically applied to all orders over £50 | $65 | €60.


  • When will I receive my order?

Most orders typically arrive within 5-7 working days, however sometimes our couriers experience small delays that are out of our hands. In these rare scenarios, we really appreciate your patience.


  • Can I track my order?

Yes orders can be tracked easily on the order confirmation page that you received via email (check your junk if you can't see it and move the email into your inbox). You can also track your order here.


  • What do I do if I haven't received my order after the normal delivery time?

Please track your order here and if you can see an estimated delivery date, please be patient while our couriers get your order to you. If the estimated delivery date has already passed, please email our support team via the form on our contact page and we will immediately contact our shipping partners for an update.


  • What is the return policy?

We offer a 14 day no hassle return policy for items returned unworn and in their original condition. Please read our returns policy on our returns page.


  • What are the international taxes, duties, etc. that I have to pay?

As our items are produced locally in our fulfilment centres worldwide, taxes and duties are normally not required. However, please read the below information relating to your country.


Orders below the value of $800 USD will not incur any import tax or duties to the US.



As the UK has now left the European Union (EU), orders to countries within the EU will now need to go through customs if the product has been shipped from another country.


Please note we cover all taxes and duties for orders shipped to EU countries, so you won't have anything additional to pay after checkout.



The majority of packages will not be liable for customs fees. However, packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government. 

We cannot guarantee that you will not be charged any customs taxes or duties. Please contact your country's customs office prior to purchasing for respective charges and rates on packages coming from outside of your country. You can also visit this duty calculator (https://www.simplyduty.com/import-calculator/) to get an estimate of what you may be charged when the package arrives.


  • What do I do if I have received a defective order?

Please get in touch with us via the form on our contact page and we will be happy to replace the item.


  • How do I make changes to an order I’ve already placed?

Once an order has been placed it goes straight to our dispatch team, therefore changes cannot be made. The simplest way to resolve this is to re-order the correct items and return the incorrect order once it arrives. You can learn how to do this on our ‘Returns’ page here.


  • How is the product made? Where do the materials come from?

We work with local production partners across the globe meaning 95% of orders are produced and shipped where our customer is. 

This means:

  • Lower emissions
  • Cheaper shipping costs 
  • Faster delivery times

For individual materials information, please check the Product Description and Features bar on each product.


  • How do I make sure I order the right size?

You can find a detailed size guide for each product on our ‘Size Chart' page here. If you need any further help just drop us an email and we are always happy to assist you.


  • How do I contact your company if my question isn’t answered here?

You can get in touch with us via email or through the form on our ‘Contact Us’ page here. We would love to hear from you!